FAQ
When you support Emerald Lotus you're supporting:
Woman, LGBTQ+ Owned Small Business
When you support Emerald Lotus, you're supporting me: Reid. I work here alone and do all content, editing, shipping, sourcing, etc. 100% by myself.
Each order contributes to helping me survive in this insane economy lol. And supporting my shop helps me to continue posting free content (social media, videos, tarot spreads, witchy resources, charm resources, etc.)
Sustainable Business Practices
Whether it's through supporting family owned crystal mines or reusing shipping materials, I always try to prioritize sustainable business practices.
I make all efforts to avoid plastics and non-recyclable materials. Most bubble wrap or non-recyclable materials are repurposed from pacakges sent to me.
Accessible Spiritual Tools & Resources
I prioritize creating low cost items and free resources to help make spirituality more accessible to everyone.
When you support my shop, it genuinely helps me create more free and low cost items for others.
Private Tarot & Charm Readings
The reading I want is sold out, will it restock?
As of August 2024 I am conducting readings on an ongoing basis (not sure for how long). If a reading is sold out, it will likely restock within a week or so.
Restocks are always posted on TikTok and Instagram stories.
When will my reading be delivered?
The current wait time for readings is ALWAYS listed on the product page where you purchased your reading.
At the time of writing this in February 2025 the wait time is currently 10-14 business days. (This is subject to change - please see the product page where you purchased your reading for accurate timeline!)
Business days are classified as Monday through Friday, excluding US federal holidays.
If you booked your reading on February 3, 2025 your estimated window of delivery is between February 18-24. (February 17, 2025 is a federal holiday for Presidents Day.)
I love that you are excited for your reading! Please remember I am but 1 human running Emerald Lotus (orders, social media, readings etc.). At the time of writing this I have NEVER missed a deadline or forgot about a reading. Please trust it will be delivered or check your spam/junk email folder if it's after 14 business days!
What can I expect in my reading?
I pride myself on making each reading unique, special and highly individualized.
I personally select divination tools for your reading based on how I feel intuitively guided.
Please read each product listing to see what your specific reading entails. Some readings are only tarot cards, some include charms, and some focus on particular topics.
I bought a reading, what happens now?
Once you've purchased a reading, you'll be added to the queue of booked readings.
I work in chronological order to complete readings. Depending on how many readings are ahead of you will reflect the time until your reading is emailed to you.
The current wait time for readings is ALWAYS listed on the product page (likely 10-14 business days).
I will use the information you provided in your charm reading form for your reading (the fields you filled out before clicking Add to Cart and purchasing the reading). This includes the name you want to be called, your pronouns, where to email the completed reading, and any additional comments/requests you have for your reading.
Readings are recorded on video and sent to your email within the time window. Please be sure to check your JUNK/SPAM folders!
Can I buy a reading for someone else?
Yes but you need to have their consent that they would like a reading & are okay with it.
Readings are a sacred practice and I would never want to tap into someone's energy who didn't want or consent to a reading.
I'm more than happy to read for your friend or loved one, but I just need you to let me know at checkout that they're expecting their reading.
Thank you in advance for respecting my boundaries.
What is your style as a psychic reader?
I've been an intuitive reader for 10 years (wow, time flies!). For much of that time, I only offered a limited number of readings each year, but lately I've been loving dedicating more of my time to reading for clients.
My reading style is honest and practical, with a focus on providing clear, actionable steps to help you move forward. My goal is for you to leave feeling empowered, whether with peace of mind or inspiration for your next step. I always strive to offer as much practical guidance as possible.
As a deeply spiritual person, I provide highly attuned messages. If you're on an advanced spiritual journey, I can meet you where you are and offer insight that resonates. My readings can be deeply esoteric, depending on the depth and intensity of your own path.
To see my reading styles & examples, check out some of my free readings over on TikTok (you don't need an account to access).
Can I hire you for a private event?
Yes, please email me or use the form on my website.
I am currently based outside of DC (in Virginia) but love to travel :)
Shipping (USA Domestic)
How long will it take to ship my order?
Most orders ship within 1-4 business days. Depending on the items included in your order, it may take up to 7 business days (generally it never exceeds 7 business days).
For Domestic orders - once your order ships, they are typically delivered within 2-5 business days through USPS ground shipping.
For International orders - once your order ships, they are typically delivered around 2 weeks.
Do you offer priority shipping?
Yes! But it will cost extra.
Priority shipping is determined on a case by case basis to figure out extra shipping costs associated. Just reach out to request it.
Please let me know the items you are wanting to order so I can confirm that they can be shipped asap. Once confirmed, I will send you a personalized listing for a higher shipping fee.
Please use the form on my website
OR
Email me: emeraldlotusdivination@gmail.com
I placed multiple orders, can you ship them together?
Orders placed separately will ship separately unless you reach out to me directly.
I don't feel comfortable assuming you want all your orders together & when many orders come in, sometimes I don't notice you've placed multiple orders.
Some orders are intentionally placed separately as they are intended to be gifts or are being forwarded to another recipient.
Thank you for understanding! If you want your orders shipped together, please message me AS SOON as possible!
I need my item ASAP - what should I do?
Please reach out to me!
I can normally ship an item within 1-2 business days. Most often this gets your item to you within the required window.
However, on the off chance USPS ground shipping is not fast enough option, I can send a personalized listing to you for an increase in shipping costs to have it shipped priority mail.
We can make it work.
Please use the form on my website
OR
Email me: emeraldlotusdivination@gmail.com
Shipping (International)
Do you ship internationally?
I am currently shipping to Canada, Australia and the UK.
I'd love to add more international locations, please let me know if there is somewhere you'd like me to ship.
My Etsy shop offers international shipping to Canada and Australia.
Please note, orders to PR, Guam, AK, HI are all considered US domestic shipping :)
Who pays duties and taxes?
The customer (you) is responsible for ALL duties and taxes that may be requested by the local border patrol agency.
Typically customs fees are a percentage determined by the total purchased value of the article(s) paid at a foreign country.
If you have any questions about a customs fee or import tax, please contact your local Customs and Border Patrol agency.
I will not answer questions or provide advice regarding duties and fees.
Why is my order taking a long time to be delivered?
I ship all orders within the same time frame but delivery will be much longer if you live outside the US.
Yes, even Canadian orders can take 2 weeks to deliver even though you're right across the border.
Orders often sit in customs, have to be approved by different bodies, and are passed from USPS to your local delivery office.
Please note, once an order leaves my shop and is shipped, it is in the hands of the post office and I CANNOT push your order through or make it deliver any faster.
I need my item ASAP - what should I do?
Please reach out to me. Chances are with an international order I cannot guarantee a speedy delivery but if you reach out I can see what I can do.
Additional costs will likely be added for priority international shipping (likely $40+ USD for shipping).
Orders
Can I return/refund/cancel an order?
If you have questions about an item, please ask BEFORE purchasing.
Once an order has been placed, I do not accept changes. Please understand that many orders are packed promptly and changes to orders are not possible.
My shop does not offer returns or refunds at this time.
Why was my order cancelled?
If you received a notification that your order was cancelled or refunded, please check your JUNK email folder.
I will email you a few business days before cancelling an order with a resolution or question.
Most often orders are cancelled because USPS cannot confirm your shipping address & therefore I cannot ship your order.
Something is wrong in my order
Please use the form on my website to contact me regarding any issues with your order.
If you prefer, you can also email me directly at emeraldlotusdivination@gmail.com
Be sure to include your name and order number in your initial request.
Something I want is sold out. Is it coming back in stock?
Feel free to send me a message asking about an item you're looking for. Chances are I might have it in stock still even if it's marked as sold out OR I can get it in stock for you again.
If a casting cloth is sold out, it will likely be restocked at some point. I typically restock them based on interest - so let me know you're waiting on a sold out cloth and I can make more.
Please use the form on my website
OR
Email me: emeraldlotusdivination@gmail.com
Misc Questions
Do you offer wholesale?
Where are the tarot spreads?
You can still find the 300+ free tarot spread library and all other content on my website:
Something isn't working
If you're having an issue, please use the contact form or send me an email (emeraldlotusdivination@gmail.com).
I really appreciate your help and patience as I move over onto a new website platform! Being a small business owner and doing everything myself means it's very hard for me to catch errors and mistakes. I appreciate your help!