FAQ
When you support Emerald Lotus you're supporting:
Woman, LGBTQ+ Owned Small Business
When you support Emerald Lotus, you’re supporting me, Reid, the heart and hands behind every creation.
I work solo, tending to every step of the process: crafting content, editing, sourcing treasures, carefully packing each order.
Your purchase is more than an exchange... it’s a thread that helps me sustain my work in this chaotic and unpredictable world.
Each order that comes into my shop allows me to continue offering free resources like tarot spreads, social media content, and spiritual resource guides for our community.
Sustainable Business Practices
I do my best to weave sustainability into the heart of Emerald Lotus. From sourcing crystals through family-owned mines to reusing packaging materials, I’m mindful of how each choice impacts our planet. I avoid plastics and non-recyclable materials whenever possible, and most bubble wrap or similar packaging you receive has been thoughtfully repurposed from shipments sent to me.
Many of my offerings (from casting cloths to charm kits) are designed to last for years, not end up in a landfill after a single use. My digital products, like ebooks and printable tarot spreads, create zero shipping footprint. I often source materials from small businesses or purchase in small batches to reduce waste. Even my packaging is intentionally minimal, focusing on what’s necessary to protect your order without unnecessary filler.
Every order you place supports not only my small business, but also a more mindful way of creating and sharing spiritual tools.
Accessible Spiritual Tools & Resources
I believe spiritual tools and guidance should be within reach for anyone who feels called to use them. That’s why I offer a mix of low-cost items and free resources.. from tarot spreads and charm casting guides to videos and community content.
Every purchase from my shop helps me continue creating and sharing these offerings, ensuring more people can explore their spiritual path without financial barriers.
If you'd rather support me directly, you can send funds via Venmo @emeraldlotusmystic
Education & Empowerment
I believe spirituality is most powerful when you feel confident in your own practice. Through my readings, courses, and free resources, I aim to give you tools, knowledge, and encouragement to trust your intuition and make empowered choices on your path.
Private Readings
About My Reading Style
I’ve been an intuitive reader for over 10 years (time really does fly!). For much of that time, I offered only a limited number of readings each year, but these days, I’ve been loving dedicating more of my time to working with clients.
My reading style is honest, grounded, and focused on providing clear, actionable guidance you can actually use. My goal is for you to leave feeling empowered. Whether that’s with peace of mind, a fresh perspective, or inspiration for your next step.
As a deeply spiritual person, I tune in closely to each querent’s energy and allow the messages to meet you exactly where you are. If you’re on an advanced spiritual path, I can match the depth and esoteric nature of your journey; if you’re new to spiritual work, I’ll guide you with clarity and compassion.
If you’d like to see examples of my style, you can explore my free readings on TikTok, no account needed to watch.
Reading Availability
As of August 2024, I’m offering readings on an ongoing basis. If the one you’re drawn to is sold out, it will usually reappear within about a week. I always share restock updates in my TikTok and Instagram stories, so you can catch them there. You’re also welcome to email me at info@emeraldlotusmystic.com or send me a DM if you’d like to know when a specific reading will be available again.
When You’ll Receive Your Reading
The current wait time for readings is always listed on the product page where you purchased your reading.
As of August 2025, the wait time is 10–14 business days. (This may change, so please refer to the product page for the most up-to-date timeline.)
Business days are Monday through Friday, excluding U.S. federal holidays. For example, if you booked your reading on February 3, 2025, your estimated delivery window would be February 18–24, since February 17 is Presidents Day.
I love that you’re excited for your reading! Please remember I’m just one person running Emerald Lotus (readings, orders, social media, and more). At the time of writing this, I have never missed a deadline or forgotten a reading. If it’s been more than 14 business days, please check your spam or junk folder.
If you've tried emailing me and haven't gotten a response, it's likely going to your spam folder. I always reply to emails within 48 hours. DM me on social media if your emails aren't getting replies.
What to Expect
I pride myself on making each reading unique, personal, and highly attuned to your energy. Before I begin, I intuitively select the divination tools that feel most aligned for you based on the type of reading you booked.
Each reading is approached with care, intention, and a genuine desire to bring clarity and insight to your question or situation. I don’t rush the process. I create a sacred, focused space for your reading so you receive my full attention.
Please read each product listing for details on what your specific reading includes. Some readings are tarot-only, others incorporate charms, and some are designed to explore particular topics in depth.
After You Book
Once you purchase a reading, you’re added to my queue in the order bookings are received. I work chronologically, so the number of readings ahead of you will determine when yours is delivered. The current wait time (usually 10–14 business days) is always listed on the product page.
I use the information you provide in your reading form — including your preferred name, pronouns, email address, and any comments or requests — to personalize your reading. All readings are recorded on video and emailed to you within the stated time frame. Please check your spam or junk folder if it hasn’t arrived by then.
How to Prepare
To get the most out of your reading, choose a time when you can be fully present. While it’s tempting to watch it the moment it arrives, I recommend waiting until you’re in a quiet space where you won’t be interrupted.
Take a few deep breaths, meditate, light some incense or a candle... whatever helps you feel grounded. Think of this as a gift to yourself: a moment to connect deeply with your spirituality, step into your highest self, and receive your messages in a sacred way.
Booking for Someone Else
Yes, I’m happy to do a reading for a friend or loved one... as long as I have their consent. Readings are a sacred practice, and I will never tap into someone’s energy without their permission.
If you’re booking for someone else, please let me know at checkout or on the intake form that they’re expecting their reading. Thank you for respecting this boundary.
If you prefer, I also offer digital gift cards so the querent can book at their own pace and choose the reading that resonates most with them.
Private Events & Collaborations
Yes, you're welcome to email me or use the contact form on my website to get in touch. I’m currently based just outside of Washington, D.C. (in Virginia) but I love to travel ,so don’t hesitate to reach out if you have something in mind. I’m open to private events, workshops, retreats and collaborations... if it aligns, I’d love to explore it together.
Refunds & Cancellations
All readings are final sale and non-refundable once booked.
Shipping
Countries I Ship To
I currently ship within the United States and to Canada, Australia, and the UK through my website. I’m always open to adding more locations, so if there’s somewhere you’d love me to ship, please let me know.
Orders to Puerto Rico, Guam, Alaska, and Hawaii are considered U.S. domestic shipping :)
Processing & Shipping Times
Most orders ship within 1–4 business days. Depending on the items in your order, it may take up to 7 business days — though it rarely takes that long.
Domestic (U.S.) Orders: Once shipped, delivery usually takes 2–5 business days via USPS Ground Advantage.
International Orders: Delivery timeframes vary, but most orders arrive within 2–4 weeks after shipping. Customs clearance and local postal delays can sometimes extend this.
Duties & Taxes
Any customs duties, taxes, or import fees are the responsibility of the buyer. These charges are set by your country’s customs office and are not included in your order total. I recommend checking with your local customs office for an estimate before ordering so there are no surprises.
Rush Orders & Priority Shipping
Priority and expedited shipping are available for most orders at an additional cost. I handle these requests on a case-by-case basis to make sure your items can be shipped quickly and safely.
If you’d like to upgrade, please reach out with the items you want so I can confirm they’re eligible. Once confirmed, I’ll create a personalized listing for the upgraded shipping fee.
For international orders, I can help you choose the fastest carrier available, but please note that customs delays are outside my control.
Combining Orders
Orders placed separately will ship separately unless you contact me directly. I don’t assume multiple orders should be combined, as some are intentionally placed apart (for gifts or to be sent to different recipients).
If you’d like your orders shipped together, please message me as soon as possible after placing them so I can try to accommodate your request. While I can’t always guarantee it — especially during busy times — I’ll do my best to make it happen.
Tracking Your Order
Once your order ships, you’ll receive an email with a USPS tracking link. Tracking may take up to 24 hours to update. If you don’t see your tracking email, check your spam/junk folder or search your inbox for “Emerald Lotus.”
For international orders, tracking may pause while your package clears customs and will update again once it’s scanned by your country’s postal service.
Lost or Delayed Packages
If your package is delayed or appears lost, first check your tracking link for updates. USPS sometimes marks packages as “delivered” a day or two early, so they may still arrive shortly. If it’s been more than 5 business days with no movement (domestic) or 4 weeks (international), please contact me so I can assist in locating it or filing a USPS claim.
Address Changes
If you need to change your shipping address after placing an order, contact me right away. I can only update the address if your order hasn’t shipped yet. Once an order is in transit, USPS will not allow me to change its destination.
Damaged Items
If something arrives damaged, please email me within 48 hours of delivery with clear photos of the item and packaging. I’ll work with you to replace the item or provide a solution.
Misc Questions
Wholesale
Yes! I offer wholesale options for select items. Please contact me with details about your shop and what you’re interested in so we can discuss availability and pricing.
Free Tarot Spreads?
You can still find the 300+ free tarot spread library and all other content on my website:
Something Isn't Working
If you run into a technical issue on the website (checkout, downloads, etc.), , please use the contact form or send me an email with a description of the problem and any screenshots if possible so I can help troubleshoot.
Being a small business owner and doing everything myself means it's very hard for me to catch errors and mistakes. I appreciate your help!
Do You Have a Physical Store?
No, I currently operate entirely online. While there’s no physical storefront to visit, I occasionally participate in pop-up markets and events, which I announce on social media.
Do You Offer In-Person Tarot Readings?
No, I don’t meet 1:1 with clients in person. All readings are completed remotely and delivered to you by email as a recorded video. This allows me to work with clients worldwide and ensures you can revisit your reading anytime.
How Can I Get Updates?
The best way to stay updated on restocks, new product launches, and special events is to join my email newsletter and follow me on Instagram and TikTok (@emeraldlotusmystic). I also post updates in my Instagram Stories, so be sure to check there for real-time announcements.
